Important Notice: Please read this Refund Policy carefully before making a booking. By completing a reservation at Roof360, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions outlined in this policy.
At Roof360, we strive to provide an exceptional luxury rooftop pool experience for all our guests. We understand that circumstances may arise that require you to modify or cancel your booking. This Refund Policy outlines the terms and conditions governing cancellations, modifications, and refunds for all services booked at our facility located at 69b 12C St - Jumeirah - Jumeirah 1 - Dubai - UAE.
Our refund policy is designed to be fair to both our guests and our business operations, taking into account the exclusive nature of our services and the advance planning required to maintain our high standards of service. We encourage all guests to carefully review their booking details and our policies before confirming their reservation.
All bookings at Roof360 require advance payment to secure your reservation. Payment serves as confirmation of your booking and your agreement to our terms and conditions. We accept various payment methods including major credit cards, debit cards, and bank transfers, subject to verification and approval.
Upon successful payment, you will receive a booking confirmation via email containing your reservation details, including date, time, number of guests, selected services, and total amount paid. Please review this confirmation carefully and contact us immediately if any information is incorrect.
We understand that plans may change, and we strive to accommodate reasonable modification requests when possible. Modifications to existing bookings may be subject to availability and additional charges depending on the nature of the changes requested.
Our cancellation policy varies depending on the timing of your cancellation request and the type of booking you have made. We have structured our policy to provide flexibility while ensuring operational efficiency.
| Cancellation Timeline | Refund Percentage | Processing Fee |
|---|---|---|
| More than 72 hours before booking | 100% refund | No fee |
| 48-72 hours before booking | 75% refund | AED 50 |
| 24-48 hours before booking | 50% refund | AED 100 |
| Less than 24 hours or no-show | No refund | Full charge applies |
Bookings made for special events, holidays, or peak season periods may be subject to different cancellation terms. These will be clearly communicated at the time of booking and may include non-refundable deposits or stricter cancellation deadlines.
Group bookings (10 or more guests) may have different cancellation terms and may require longer notice periods for cancellations or modifications. Specific terms will be outlined in your group booking agreement.
Dubai's climate is generally favorable for outdoor activities year-round. However, we understand that extreme weather conditions may affect your experience. Our weather policy is designed to ensure guest safety while maintaining fair business practices.
In the event of severe weather conditions that pose a safety risk (such as thunderstorms, high winds, or extreme temperatures), Roof360 reserves the right to cancel or postpone bookings. In such cases, guests will be offered the following options:
Minor weather conditions such as light rain or mild wind will not automatically result in cancellation. Our facility is designed to accommodate various weather conditions, and our team will make every effort to ensure your comfort and safety.
All approved refunds will be processed using the original payment method used for the booking. Please note that refund processing times may vary depending on your payment provider and banking institution.
Please note that these timeframes begin from the date we process the refund, not from the date of your cancellation request. International transactions may take longer due to additional banking procedures.
Once your refund has been processed, you will receive an email confirmation with details of the refund amount and expected timeline for the funds to appear in your account. If you do not receive your refund within the specified timeframe, please contact us immediately.
Guests who fail to arrive for their booking without prior notification will be considered a "no-show." No-show bookings are not eligible for refunds or rescheduling. This policy helps us manage our capacity effectively and ensures availability for other guests.
If you are running late for your booking, please contact us as soon as possible. We will make every effort to accommodate late arrivals, subject to availability and operational constraints.
In the event of circumstances beyond our reasonable control (force majeure events), including but not limited to natural disasters, government actions, civil unrest, pandemic restrictions, or other emergencies, Roof360 may need to cancel or postpone bookings.
In such cases, we will work with affected guests to provide appropriate remedies, which may include full refunds, rescheduling options, or credit vouchers, depending on the circumstances and duration of the force majeure event.
We encourage guests to contact us directly to resolve any concerns or disputes before initiating chargebacks with their payment provider. Our customer service team is committed to finding fair and reasonable solutions to any issues that may arise.
Unauthorized chargebacks may result in additional fees and may affect your ability to make future bookings with Roof360. We reserve the right to pursue collection of disputed charges through appropriate legal channels.
Gift vouchers and credit vouchers issued by Roof360 are subject to the following terms:
In certain circumstances, partial refunds may be considered for bookings where services were not delivered as promised or where guest satisfaction was significantly impacted through no fault of the guest. Each case will be evaluated individually based on the specific circumstances.
Partial refunds are at the sole discretion of Roof360 management and will be determined based on factors such as the nature of the issue, the portion of services affected, and the overall impact on the guest experience.
The following circumstances are not eligible for refunds under this policy:
For all cancellation requests, refund inquiries, or questions about this policy, please contact us:
Roof360 Reservations
69b 12C St - Jumeirah - Jumeirah 1
Dubai - UAE
Phone: +971 4 590 5090
Email: [email protected]
Hours: Daily 9:00 AM - 11:00 PM GST
Our reservation team is available to assist you with cancellations, modifications, and refund requests. We recommend contacting us as early as possible to ensure the best possible outcome for your request.
This Refund Policy may be updated from time to time to reflect changes in our operations, legal requirements, or business practices. Updated policies will be posted on our website and will apply to all bookings made after the effective date of the update.
Existing bookings will remain subject to the refund policy in effect at the time the booking was made, unless the changes are required by law or regulation.